Now keeping this all in mind. start kicking yourself in the butt for selling your window air conditioner unit 2 days earlier to pay off some impending bills . . . it's hotter inside than it is outside! As you imagine sitting there, sweating profusely, and stripped down to your underwear , start thinking about the conversation you need to rehearse over and over again in your head as you contemplate. review. practice. pick up the phone, start to dial, then hang it up again to rehearse the imaginary conversation a few more times. Now put a face on this imaginary sweaty character in this tiny apartment. You've Just Met The Chris Vendilli Of A Not-To-Distant Past. "Hi, Mr. Sergio? Hey, It's Chris Vendilli from 326 South Graham, apartment number 3. I was just calling to see if it would be alright to make my rent payment a week late this month, I had some things come ...